The Oklahoma state Board of Education has voted to close all Oklahoma schools, effective immediately, until at least April 6 in an effort to minimize the spread of COVID-19. We are following the advice of the CDC and city and state officials and are canceling the short-term class in which you have enrolled. There is nothing more important than the safety and health of our students, staff and community. We want you to be safe, and we appreciate your flexibility and understanding. More information can be found at meridiantech.edu/info.
Coaching Underperforming Employees, April 14th from 11:30am to 1pm
Presenter: Amie Haar
As a leader, underperformance isn’t acceptable. It’s exasperating, time-consuming, and deflating to your colleagues. But what do you do when a teammate isn’t performing up to snuff? How do you help turn around the problematic behavior, all while maintaining their dignity and your sanity in the process? This session will explore the core components of successful workplace coaching, so you can boost accountability and performance for everyone involved.
Is the Customer Always Right? How to Deal with Angry Customers, April 28th from 11:30am to 1pm
Presenter: Anna Irwin
Customers can be irate or belligerent for a variety of reasons – some justified, some not. How you respond can make the difference between someone who feels satisfied with the resolution, and one who is so furious they bad mouth you on social media. This session will highlight the most common causes of customer drama, and then share best practices for diffusing them, so both you and the customer can walk away feeling good about the experience.
If paying with credit card, please call Bursar office at 405-377-3333 ext. 322.
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