Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
•Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
•Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
•Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience
•Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
•Performs other duties and responsibilities as assigned
•Ability to read and interpret documents such as procedure manual, general business correspondence and /or journals or government regulations
•Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization
•Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment
Education and/or Experience
•One year customer service or client-facing experience
•MS Office programs
Between 8am – 6pm, Monday through Friday. Saturdays 8am – Noon as scheduled.
Apply through Simmonsbank.com/careers
Questions can be directed to Will Townsend, Market Retail Manager